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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
Bradenton Herald
Within the past few years, the professional services industry has gained hundreds of thousands of jobs and will continue to do so in the foreseeable future. Given this growing demand, Adecco is looking for local individuals with customer service ...
and more »
Communications, Engineering & Design Magazine
Communications, Engineering & Design Magazine
Cable industry veteran Kimberly Edmunds has moved on from a 15-year career at Cox Communications to become senior vice president of customer care for Comcast Cable. In her new job, Edmunds is now responsible for all care strategies and operations in ...
Kimberly Edmunds Named Senior Vice President of Customer Care for Comcast ...MarketWatch (press release)
all 9 news articles »
The Leading Aviation Industry Resource for News, Equipment and
Bell Helicopter, a Textron Inc. company (NYSE: TXT), has named its 2012 Platinum-level Customer Service Facilities (CSFs). These 11 independently-owned maintenance, repair and overhaul service providers are the top performers of the Bell Helicopter ...
Aero Products Awarded Bell Helicopter Gold Seal CSFHelicopter Association International
TEXTRON INC. : Bell Helicopter Honors its Platinum Customer Service Facilities4-traders
all 4 news articles »
Insurance Age
PropertyCasualty360
On consumer attitudes toward pricing, E&Y says this factor is “particularly sensitive” for new business, but that at renewal, customers will also consider the service they have received and the confidence they have in the provider.
US Consumers Demand Better Customer Service, More Personal Interaction From ...MarketWatch (press release)
Insurers must improve customer service, according to surveyInsurance Age
Insurers left playing catch up globally as consumer expectations soarinAudit
all 13 news articles »
MarketWatch (press release)
The California utility company has reported improved customer service and increased operational efficiencies as a result of deploying CIC's contact center automation and unified communications functionality across the organization.
and more »
Bradenton Herald
Titanpoker.com, the leading online poker room in Europe, has been awarded the 2012 Gambling Readers' Choice Award for Best Poker Customer Service for the third consecutive year. The award was determined by readers of Gambling Online Magazine and its ...
and more »
al.com (blog)
al.com (blog)
MOBILE, Alabama -- Disney Institute, the professional training arm of The Walt Disney Company, will hold customer service training program in Orange Beach March 6. Sponsored by the Baldwin Business Support Center, the Disney's Approach to Quality ...
and more »
San Francisco Chronicle (press release)
Outstanding valet customer service can contribute greatly in these tough economic times if done properly. Robinson & Associates shares valet customer service guidelines. Robinson & Associates, Inc., today announced valet casino customer service ...
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FierceHealthPayer
When it comes to customer service, health insurance companies rank dead last. In a survey rating 206 companies across 18 industries, US consumers gave the health insurance industry the lowest scores, according to the Temkin Group, a customer service ...
and more »
Daily Deal Media
Daily Deal Media
By Stephanie Taylor, Daily Deal Media February 22, 2012 Groupon has high customer service standards, as we've seen in many cases, and this is another example of holding true to those standards. The Capitol Hill Seattle Blog reports a story of Groupon ...
and more »
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Better Links Directory I wish I had a nickel for every time someone... Read More Businesses that fail, often forget to seek out the customer... Read More Whether online or off, if you plan on running or... Read More Q: In a recent column you made the point that... Read More CRM was supposed to bring companies closer to their clients.... Read More Do you need greeters or should you avoid them? That... Read More Running a successful business takes a lot of energy and... Read More Our challenge as the business owner/sales person answering the telephone,... Read More Can we be too good to our customers?... Read More Is the special treatment you designed specifically to keep customers... Read More If you're like me, you've had plenty of experience with... Read More Those of us doing business over the internet have to... Read More Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More Want to know the secret for keeping your clients forever?... Read More Resistance has to do with putting up blocks that prevent... Read More In the competitive world of the 20th century, we generally... Read More How often have you left a meeting with a customer... Read More Whether in a restaurant, a retail establishment, or the local... Read More Why is it that Microsoft wants you to buy its... Read More Is your restaurant, bar or hotel clean? I mean really... Read More This may seem a strange topic to introduce. Yet, it... Read More Have you seen that thing on TV where the gal... Read More After years of flying below the radar in the magazine... Read More Nobody likes to get complaints. They make you question your... Read More Listening to complaints, whether they're reasonable or not, is a... Read More
Should I Have My Company Mystery Shopped?
Make Sure You Get The Customer Perspective
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Dont Be Afraid To Give Problem Customers The Boot
CRM = Customers (dont) Really Matter
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Clients?Do You Really Need Them?
Finding Out Why a Potential Customer is Calling On You
Customer Service Tips for Mail Order Businesses
Small Business Customer Service Can Work Against You
Stellar Customer Service in 10 Simple Steps
How to Win the Hearts of Your Customers and Friends
Top Ten Strategies for Delivering 5-Star Customer Service
Client Appreciation - It Means Everything!
Reducing Customer Resistance to Your Product or Service
Create Win-Win Deals With Your Competitors
Everyone talks in code!
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Why Cant Microsoft Make Soft Packaging?
Is Your Food Establishment Clean?
How to Walk the Floor and Talk to Customers
Write a Business Thank-You Note
Raising The Bar For Online Magazine Subscription Services And Customer Service
Complaints Are Actually A Good Thing!
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
List of featured sites for sale
Revealed ? A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
Customer Service - Winning Customer Experiences
Winning Customer ExperiencesMuch research has been done on what the... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
How To Build a Profitable Business
It's never too soon to start saying thanks to your... Read More
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months... Read More
11 Moments of Truth
These moments come when a customer or client?1. Hears someone... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known... Read More
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
What Type Of Software Is This?
The other day while at the book store, I came... Read More
Restaurant Owners ? How Important are People Skills?
You are serving great food. Your establishment is new, spotless... Read More
Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you... Read More
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter... Read More
Customer Service Customer Service |