|
|
|
|
|
|
|
|
|
|
|
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.
Fast forward to the 21st century. We have a different view of the world. We now recognize that the pie is big enough for all of us. As Cavett Robert, co-founder of the National Speakers Association, said "The number of slices of pie is only limited by the size of the pie. Just make the pie bigger!" (paraphrased)
So how can you and your competitors create deals that benefit both of you - and your clients? Here are a few ideas:
1. If your competitor sells a product that is similar to yours, joint venture on a mailing to the list of people who have already purchased their product. You can offer your product and share in the profits. People in a target market are rarely satisfied with one item; instead, they will continue to buy items that are similar.
2. If your competitor publishes a book, ebook, or website, ask them to refer people to your site as a resource site. This can be included in their product or as a follow-up email to their clients.
3. If you offer a member site, ask your competitor to refer people to your site - for an affiliate commission. For example, SellYourBrain.com is a member site that helps people finish information projects like ebooks. The natural competitors are ebook authors who tell people how to write ebooks. However, by their referring their purchasers to SellYourBrain, the client is more likely to finish their ebook - making the ebook author look better in their eyes.
4. In turn, offer your competitor's product for sale on your member site. Again, SellYourBrain offers a monthly discount coupon good toward the purchase of ebooks on how to write ebooks.
5. When you're interviewed for a story about your product or service, offer to give the reporter related resources. The reporter will love having additional people to round out the story and your competitors will appreciate your referral. You come out as the hero to both groups.
Joel Christopher, noted online list-building expert, uses the phrase "co-opetition". That's a good word to adopt. Look for ways to build cooperation with your competition - so that your clients and prospects are the winners.
Dr. Jeanette Cates is an Internet strategist who works with experts who are ready to turn their knowledge and their websites into Gold. Her reputation as a speaker and trainer has earned her the title of The Technology Tamer. Jeanette shares her news and views in OnlineSuccessNews.com
Better Links Directory A couple of years ago I had a call from... Read More Listening to complaints, whether they're reasonable or not, is a... Read More Having been in business a number of years, I'm amazed... Read More Jay instructed a customer of his to offer a rare... Read More My regular readers will know that one of the things... Read More What do your customers experience when they interact with your... Read More What kind of image do you present when marketing your... Read More - Excerpt from Richard Saporito's latest e-book "How to Improve... Read More If you're still dreaming about raising outside capital for your... Read More Quest for new clients shouldn't ignore those who pay the... Read More How often has your schedule been thrown out of whack... Read More The buzz is all about customer service and call center... Read More The future of customer service is here. Technology has made... Read More Our challenge as the business owner/sales person answering the telephone,... Read More Businesses that fail, often forget to seek out the customer... Read More Bad customer service is everywhere these days - unmanned front... Read More You've heard it all before when it comes to stats... Read More What is one of the greatest ways to add value... Read More If you're a regular reader of my column you know... Read More "I am writing to complain about the widget I bought... Read More 1. It's all about the customer. Some companies focus too... Read More Periodically every sales person encounters the customer who refuses to... Read More You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More Customer service today is getting worse. Win customers over and... Read More This article offers five ways to help you deal with... Read More
Difficult Customers - Theres No Such Thing
Learning from Your Employees and Customers Complaints
How to Deliver Exceptional Customer Service
How To Use Your Current Customers
Automating Your Customer Support
Be the Customer: See Yourself as Your Customers Do
We Sell For Less and Our Stores Are a Mess!
Restaurant Scheduling for Success
Leverage Customer Capital First
Dont Forget your Existing Clients
Managing Your Business When One Client Takes Alot of Your Time
Customer Service and Call Center Outsourcing, Whats The Buzz?
Putting The Service Back In Customer Service
Finding Out Why a Potential Customer is Calling On You
Make Sure You Get The Customer Perspective
Tips for Curing Bad Customer Service
Cheap To Keep
Be A Resource
Whats The Customer Service Buzz About Your Business?
Transforming Disgruntled Customers into Your Biggest Advocates
What You Need to Know About CRM
When the Customer Demands: Give a Discount or Lose the Order
Your Career Plan--Think Like A CEO
Astonish your Customers With These Customer Service Tips
Losing Angry Customers
1. Stay in contact with customers on a regular basis.... Read More
What is your customer saying about you? Do you really... Read More
If you're a regular reader of my column you know... Read More
At 8.30 am a wealthy client (on his way to... Read More
You know how it is, you believe something for so... Read More
Your opportunity to build a stellar client relationship starts with... Read More
Are your company's call center services all that they could... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
We all want great service, whether we are buying our... Read More
7:00 a.m., the silence in the house is broken by... Read More
This morning I was having breakfast with my good friend... Read More
You probably realise how the wrong tone of voice and... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
Our challenge as the business owner/sales person answering the telephone,... Read More
In any business our customers are one of our most... Read More
Improving customer service starts at the top - with us... Read More
Every customer you have is a word-of-mouth advertiser for you.... Read More
This may seem a strange topic to introduce. Yet, it... Read More
If you're like me, you've had plenty of experience with... Read More
Newsletters can be wonderful tools for communicating with your customers... Read More
Do you have good customer service? Even for your free... Read More
It is important to remember that the customer doesn't necessarily... Read More
Why bother? Good customer service is the life blood of... Read More
$350 million in bad checks are written each and every... Read More
There are five techniques that have been proven to be... Read More
Customer Service Customer Service |